Política de reembolso

14-Day Return and Exchange Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused,not installed and in the original packaging.

To start a return, you can check and submit your request via the Return & Exchange Center page contact us at service@elegalight.com. Items sent back to us without first requesting a return will not be accepted.

1. Product Quality Issue or Transportation Damage:
• We provide free return and exchange services.
2. Customer Preference:
• If the customer doesn't like our lights, they need to pay for the return shipping cost.

Shipping Costs:

• Non-Refundable:
  • Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.
  • For customer-responsible returns, you will bear the shipping cost and up to 40% of the item value may be deducted to offset logistics and tax processing fees already incurred, even if the order was listed as free shipping.

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. 

• Customer-Responsible Returns:
  • The product does not meet expectations.
  • The size is too small or too large.
  • The color does not meet expectations.
  • Change of mind or no longer needing the product.
  • Wrong item or quantity ordered.
  • Not reading the product description thoroughly.

Order Confirmation and Shipping Confirmation:

• Order confirmation will be sent immediately after placing the order.
• Shipping confirmation will be sent within 3-14 days after order confirmation.

Partial/Full Refund & Replacement Eligibility:

• Items not in their original condition, damaged, or missing parts due to our error.
• Items different from the description.
• Items returned to the sender without delivery.
• Items not delivered within 90 days.

Exceptions / non-returnable items:

• Products beyond the 14-day return window.
• Purchases over $3,000.
• Made to order goods.
• Special Sale items.
• For safety reasons, we cannot accept returns on essential oil products.
• We cannot accept returns, exchanges of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of items, we encourage you to order a sample first to make sure it is what you need.

Order Cancellation:

• Cancelling orders is only possible within 4 hours after order confirmation. After this time, refunds are not possible. If the order hasn't been shipped, contact us to check for cancellation options.